PAPER TEMPLATE FOR IPRES 2010: QUALITY  INSURANCE THROUGH BUSINESS PROCESS  MANAGEMENT IN A FRENCH ARCHIVE
This paper outlines the recent initiative run at CINES,
a national IT datacentre for French academic
researchers, to formalize the business processes of its
department dedicated to the long-term preservation of
digital objects, which is at present one of the very few
operational long-term preservation platforms in France
for the public sector and Higher Education and Research
in particular.
One of the strategic goals of this organization is the
evaluation and assessment of service quality. The
processes formalization activity – coupled with an
external audit and an ITIL approach – highlighted the
department good practices, gaps and weaknesses.
The processes global map and most of the twenty
detailed process maps have been put together to support
the team in its documentation goal and are available
online on the institutional web site, along with the
CINES specific rules for archival processes
formalization based on standards such as ISO 9001 or
ISO 14721.
This experiment has revealed that such a process
approach can to be an excellent mean to structure and
plan for an efficient implementation of the preservation
strategy as well as an opportunity to improve service
quality, which is actually the final objective of the digital
long-term repository of the centre since it’s aiming at the
future ISO 16363 certification.
["MASSOL, Marion", "ROUCHON, Olivier"]
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